Who can use Wigle
Only people aged 18 or over. Nobody under 18 may hold an account, attend an Experience, or be added as a Plus-One.
- We confirm age at signup through your date of birth. On Android we also use the Google Play Age Signals API where required. It is queried in real time and not stored.
- Every Member confirms they are 18 or over, and that they have not been convicted of, or pleaded guilty to, any offence against a child.
- Wigle does not verify identity with documents. We rely on the age checks above, our screening, and reports from Members.
- If we find that a Member is under 18, we close the account and delete their data.
What is prohibited
The following are banned absolutely, on Wigle and in connection with any Experience:
- sexual communication of any kind with a person you know or suspect to be under 18
- requesting, sending or sharing sexual content involving a minor
- arranging, or trying to arrange, a meeting with a person you know or suspect to be under 18
- grooming, soliciting or trying to build a relationship with a minor for any sexual purpose
- sharing, promoting or linking to child sexual abuse material (CSAM) in any form, including drawn, animated or AI-generated material
- helping anyone under 18 create or use an account
- photos of minors on profiles or in posts, including childhood photos of yourself
If you suspect a Member is under 18, you must stop communicating with them, not meet them, not ask them for photographs or personal information, and report them. Good-faith reports are never penalised, even if they turn out to be mistaken.
Any breach leads to immediate and permanent removal, without warning and without appeal.
How we prevent it
- Age gate. Date-of-birth check at signup, plus Google Play Age Signals on Android where required.
- Content screening. Images and text uploaded to Wigle are screened for child sexual abuse material, nudity and scams by content-safety services working on our instructions.
- Priority handling. Child safety reports are treated as urgent and acted on immediately, day or night.
- Reporting protects you at once. Reporting a Member also blocks them, before we have reviewed anything.
- Plus-Ones. An Attendee who adds a Plus-One confirms that the person is at least 18 and known to them. The Leader can remove any Plus-One at any time.
- Repeat offenders. When we remove someone for a safety violation, we keep a one-way hash of their contact details so they cannot immediately register again.
How to report a child safety concern
- In the app. Tap the three dots on a profile, message or Experience, choose Report, and pick the child safety reason. Add anything that helps. Reporting also blocks the person immediately.
- By email. Write to support@wigle.in with "Child safety" in the subject line.
- To the Grievance Officer. Use the same address. Complaints are acknowledged within 24 hours and resolved within 15 days.
You can report something that happened in person. You do not need to have gone to the police first, and there is no deadline.
If a child is in danger, call 112 first. Don't delete the chat, because it helps. Group chats close 48 hours after an Experience ends, so report soon.
Reports are confidential. We never tell the person you reported who reported them.
What we do when we receive a report
Child safety reports go to the front of the queue.
| Stage | Timeline |
|---|---|
| We acknowledge your report | Within 24 hours |
| We review it | Within 24 hours |
| Child safety reports | Acted on immediately, day or night |
Depending on what we find, we remove content, restrict features, or permanently terminate the account. Breaches of our child safety rules lead to permanent removal without appeal.
We preserve the relevant records, including messages and images, for at least 180 days after removal, and longer where an investigation or an authority requires it. Even after an Experience group chat closes in the app, we keep a copy for a limited period so we can investigate a report.
We never penalise a good-faith report, even one that turns out to be mistaken.
Reporting to authorities and legal compliance
When a matter involves a child, we report it to the National Cyber Crime Reporting Portal and, where applicable, to the police, including the Special Juvenile Police Unit, under the Protection of Children from Sexual Offences (POCSO) Act, 2012 and Section 67B of the Information Technology Act, 2000. We cooperate with law enforcement and keep the evidence they need.
We also comply with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. That includes removing unlawful content, preserving the associated records, and acting on complaints within the stated timelines.
Nothing in this page limits our right to report any conduct to the authorities.
Contact and related documents
Child safety point of contact for the Wigle app: Jayishnu Agarwal, Co-founder, support@wigle.in. Monday to Friday, 10:00 to 18:00 IST for general matters. For child safety, we also work on Saturdays and Sundays, and in-app child safety reports are handled urgently at any hour.
Grievance Officer: Jayishnu Agarwal, Co-founder, support@wigle.in. Complaints acknowledged within 24 hours and resolved within 15 days. Child safety complaints are also handled on Saturdays and Sundays.
This page works together with our Terms of Service (Section 9, Child safety) at www.wigle.in/terms, our Community Guidelines at www.wigle.in/community, our Privacy Policy (Section 10, People under 18) at www.wigle.in/privacy, and our Grievance Redressal Policy.
